Changes to Tapjoy's API
Update - We're still looking to move over to the new Tapjoy API, as we have more news on timing we'll share that with you here.
Aug 02, 2023 - 09:22 EDT
Identified - Earlier this month Tapjoy quietly deprecated their existing API and rolled out a completely new API. With this change the integration team will be looking to add support for the new API. In the meantime, we will not import Tapyjoy data.

As we open up support for the new API we'll let everyone know.
Jul 12, 2023 - 14:42 EDT
Google Play Slowly Debuts Ratings Changes
Update - An update on Google's ratings breakdown by country:

While we'd expect all of Google's ratings numbers to be on a country level that is not the case. The total number of ratings is still for all countries while the average and the star-breakdown are country-specific.

Why that's an issue:

This split means that there’s no way to see how many ratings are in each country, or to show the star-breakdown by country or globally reliably within our existing ratings report because it’s based on absolute counts.

Right now, the only reliable number in the ratings report is the total number of ratings.

What happens now:

We are actively working to enhance our ratings aggregation tools to handle this new way of reporting ratings. That will allow us to bring back reporting on star-breakdown as well as report on the average rating by country.

This is a change that Google didn’t describe before rolling it out which is impacting everyone in our industry at the moment.
Dec 21, 2021 - 11:24 EST
Identified - Earlier this year Google announced that in November 2021 they would be adding a country breakdown to ratings as Google ratings were always reported under one, global rating.

From what we have observed over the last couple of days, Google has begun to slowly roll out the changes for some apps. Based on these changes, some developers may see an unusual shift to their ratings starting November 18th and on.

One important note is that these changes are currently impacting the star counts, only. As it stands, the total star count remains the same across countries.

We'll continue to monitor any and all changes from Google's ratings and provide updates as they are detected.
Nov 23, 2021 - 11:33 EST

About This Site

Getting data and making it useful requires a lot of different services and integrations. This page shows the status of each one of our products, integrations, and services. If you have any questions please contact us directly.

Uptime over the past 90 days. View historical uptime.
Platform Operational
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90 days ago
99.84 % uptime
Today
ASO Operational
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90 days ago
99.31 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
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Google Play Operational
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Reviews Operational
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Amazon Operational
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Tapjoy Major Outage
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Operational
Degraded Performance
Partial Outage
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Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
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had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Amazon Reviews/Ratings Importing Paused
Resolved - Reviews and ratings continue to import successfully.
Sep 15, 16:55 EDT
Monitoring - Amazon reviews and ratings importing has resumed. We'll continue to monitor for a bit longer to ensure imports remain stable.
Sep 15, 10:03 EDT
Update - We'll be spending some time to bring back Amazon reviews/ratings on our end. Will require some time and effort and we'll get there as quickly as possible.
Sep 14, 17:36 EDT
Investigating - We're unable to collect Amazon reviews and ratings at this time so we've paused efforts while we dive deeper into the root cause. As we uncover more on this we'll share those updates here.
Sep 14, 11:26 EDT
Load failures across the site and API
Resolved - After closely monitoring for the past 24 hours we're confident this is behind us.
Sep 15, 10:05 EDT
Monitoring - We’ve identified the issue and resolved it. Reports should be loading across the site and API for all members.
Sep 14, 09:07 EDT
Investigating - We’re investigating reports of errors loading reports on the site and API.
Sep 14, 08:51 EDT
Sep 14, 2023
Missing Subscription Reports from Apple
Resolved - All is set with subscription reports!
Sep 14, 17:35 EDT
Monitoring - Apple has resolve their issue so members who released first time subscriptions in August or September now have subscription reports available for importing. We've automatically begun importing for those accounts.
Sep 14, 13:39 EDT
Update - Apple continues to investigate the missing subscription reports. As we learn more we'll share the news here.
Sep 14, 10:03 EDT
Identified - We've found that Apple is not generating subscription reports for new subscriptions. This is impacting members who have released a subscription for the first time in August, after never previously having an Apple subscription.

We're working with Apple to help resolve their issue and as soon as those reports are generated for impacted members we'll automatically import reports, as always.
Sep 13, 12:59 EDT
Sep 13, 2023
Missing reports from Google for July 31st
Resolved - The monthly re-import for July has completed for all accounts. If you're still missing data for July 31st reach out to the support team for a deeper dive.
Sep 13, 12:25 EDT
Update - Good news! Google has regenerated July reports with data for the 31st. We'll kick off a sync for all Google accounts, for July, to pick up on data for the day.
Aug 31, 11:06 EDT
Update - As of now, we are still waiting for Google to regenerate July reports with numbers for July 31st.
Aug 28, 09:53 EDT
Update - So far Google has not regenerated reports with updated data for the 31st so we're still waiting on those to be corrected. As soon as they are we'll update you here as well as re-import reports.
Aug 21, 17:07 EDT
Update - Google continues to investigate the dropped day of the 31st and also regenerate reports for all. We'll continue to monitor until the 31st is updated for all developers.
Aug 16, 11:21 EDT
Update - Google is investigating the missing data for free apps, on the 31st. Hopefully we'll have another update to share soon.
Aug 14, 10:07 EDT
Update - We're working with Google in hopes of bringing the July reports up to date with data for July 31st as soon as possible. As we have more we'll update you with the latest.
Aug 10, 13:00 EDT
Update - Still waiting on Google to update the July report with data for July 31st. We'll share anything new as soon as we've detected data has been updated.
Aug 9, 11:40 EDT
Update - We're still waiting on Google to release data for the 31st. We'll continue to monitor until then.
Aug 8, 10:07 EDT
Monitoring - A heads up - data is missing specifically for the downloadable reports whereas the dashboard may have data for the 31st. We'll import the day as soon as that is generated within Google's reports.
Aug 7, 15:46 EDT
Identified - We've found that Google's reports, covering free apps, have dropped data for the last day of the month (7/31). Data for the July report stops on July 30th. However, data is already available for August, from the 1st through the 4th. So you will see a drop in reporting on the 31st but that picks up again on August 1st.

Google's reports for paid products do not drop out on the 31st so all days are currently available in those reports, up to the 6th.

As soon as data becomes available for the 31st we will automatically import for everyone.
Aug 7, 15:40 EDT
Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

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