Identified - We're continuing to work on improvements to metadata delays impacting some apps.
Jan 6, 11:36 EST
Investigating - We're investigating reports of metadata data delays for a handful of Apple apps.
Dec 29, 12:36 EST
Update - An update on Google's ratings breakdown by country:

While we'd expect all of Google's ratings numbers to be on a country level that is not the case. The total number of ratings is still for all countries while the average and the star-breakdown are country-specific.

Why that's an issue:

This split means that there’s no way to see how many ratings are in each country, or to show the star-breakdown by country or globally reliably within our existing ratings report because it’s based on absolute counts.

Right now, the only reliable number in the ratings report is the total number of ratings.

What happens now:

We are actively working to enhance our ratings aggregation tools to handle this new way of reporting ratings. That will allow us to bring back reporting on star-breakdown as well as report on the average rating by country.

This is a change that Google didn’t describe before rolling it out which is impacting everyone in our industry at the moment.
Dec 21, 11:24 EST
Identified - Earlier this year Google announced that in November 2021 they would be adding a country breakdown to ratings as Google ratings were always reported under one, global rating.

From what we have observed over the last couple of days, Google has begun to slowly roll out the changes for some apps. Based on these changes, some developers may see an unusual shift to their ratings starting November 18th and on.

One important note is that these changes are currently impacting the star counts, only. As it stands, the total star count remains the same across countries.

We'll continue to monitor any and all changes from Google's ratings and provide updates as they are detected.
Nov 23, 11:33 EST

About This Site

Getting data and making it useful requires a lot of different services and integrations. This page shows the status of each one of our products, integrations, and services. If you have any questions please contact us directly.

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Degraded Performance
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No downtime recorded on this day.
No data exists for this day.
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Past Incidents
Jan 24, 2022

No incidents reported today.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022
Resolved - Syncs are back up to speed and looking good once again!
Jan 20, 16:58 EST
Monitoring - An update to Firebase and Google Analytics imports has been rolled out and syncs have been kicked off to import recent days. We'll monitor syncs as they run to ensure all looks good.
Jan 20, 13:00 EST
Update - We're continuing to work on a fix for the changes impacting Firebase/Google Analytics syncs. As soon as we can roll out an update we'll share that info here.
Jan 19, 15:00 EST
Identified - Changes introduced by Google are impacting syncs with Firebase and Google Analytics beginning January 18th. Imports have been paused while we work to update the integration. We're working to bring syncs back up as soon as possible.
Jan 19, 08:48 EST
Jan 19, 2022
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - Apple has continued to actively release ratings over the last few days starting on January 11th. As it looks now, this will continue as normal going forward so you can expect new ratings to import day to day.
Jan 13, 11:31 EST
Update - Apple ratings have been released again starting on January 11th and are importing through Appfigures now. We'll continue to monitor from our end to see if this sticks.
Jan 11, 11:17 EST
Update - New ratings from Apple were recorded on January 8th, picking up new ratings for the days when ratings were frozen (Jan. 4th through Jan. 7th).

We've also noticed that as of the 9th, ratings do freeze once again as no new ratings are being reported after the 8th. For now, we'll continue to monitor and share any new updates.
Jan 10, 10:55 EST
Monitoring - After a thorough investigation, we can confirm that Apple ratings are not updating and appear frozen, stemming directly from Apple. This delay impacts all Apple apps beginning on January 4th.

We can confirm the ratings you see in Appfigures are the current ratings reported in the App Store.

For now we'll reach out to Apple with the info and hopefully this is sorted soon!
Jan 6, 12:48 EST
Jan 12, 2022

No incidents reported.

Jan 11, 2022
Resolved - Download and revenue estimates have been calibrated for 2022 and are now available for all apps.
Jan 11, 10:32 EST
Monitoring - We're in the process of recalibrating our download and revenue estimation models to ensure they remain very accurate as we begin 2022. We do this every year to ensure our estimates continue to fit the trends we see from Apple and Google.

We could automate this process, but we prefer to take a few days for our team to review our models by hand. This is how we get to the high level of accuracy you've come to expect.

While we recalibrate, some countries will not have an estimate and some will, so the global estimate will be lower. All of that will be backfilled within the next few days.
Jan 3, 12:14 EST
Jan 10, 2022