Uninstalls from Apple are Incorrect Since August
Update - Apple has started releasing updated "uninstalls" through App Store Connect. However, we are still seeing delays in reporting so we're going to explore the updated data before re-importing for all accounts.

We'll share more here as we begin to pull in those updated numbers.
Nov 20, 17:47 EST
Monitoring - Apple is still working to release corrected "uninstalls" so we'll continue to monitor this from our end.
Nov 20, 11:55 EST
Update - Uninstalls are still being regenerated by Apple. We'll continue to monitor this and start the re-import as soon as new numbers are released.
Nov 14, 18:43 EST
Update - As of now we are still waiting for Apple to push out updated "uninstalls" for the period.
Nov 12, 10:18 EST
Update - Apple is still working to correct the uninstall data. We'll continue to keep an eye on this and import data once updated.
Nov 8, 17:22 EST
Update - Apple is still working to regenerate "uninstalls" numbers. We'll continue to watch for those corrections and import once live.
Nov 7, 18:36 EST
Update - We're still waiting on Apple to release corrected "uninstalls". Once those are available we'll begin the re-import process.
Nov 6, 18:25 EST
Identified - Apple has announced their uninstall numbers dating back to August of 2019 were incorrectly reported. Uninstalls have been completed wiped from App Analytics while Apple works to release regenerated numbers.

We will re-import updated uninstall numbers as soon as those are corrected on Apple's end.
Nov 4, 11:40 EST

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No incidents or maintenance related to this downtime.

Scheduled Maintenance
2019-12-12 Network Maintenance Dec 12, 00:00-05:00 EST
We will be performing some network maintenance from midnight to 5AM EST Thursday 12/12. We don't expect significant impact but you may encounter dropped/stalled connections and increased latency at that time.
Posted on Dec 9, 14:47 EST
Past Incidents
Dec 10, 2019

No incidents reported today.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Replying to Reviews with Google Play
Resolved - This incident has been resolved.
Dec 3, 12:35 EST
Monitoring - We've pushed out a fix for replying to reviews with Google Play so that's back up and running as expected.
Dec 3, 11:30 EST
Investigating - A handful of accounts may be experiencing issues when attempting to reply to Google Play reviews through alerts, the site, or API. We're investigating the root cause and will provide updates as they become available.
Dec 3, 09:43 EST
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019
iOS Reviews Duplication
Resolved - This incident has been resolved.
Nov 27, 10:35 EST
Monitoring - We've rolled out the update and have unpaused review importing. We expect reviews for all apps to catch up within the next few hours.

Reminder: Alerts for reviews from earlier in the week may be resent during this process. If this happens please disregard those.
Nov 26, 22:51 EST
Identified - We've identified the issue that's causing the duplication and are in the process of cleaning the existing duplication as well as making the necessary changes to ensure there's no new duplication going forward.

Review importing is still paused as we continue to work through this issue and will be turned on as soon as we have tested the changes.

Once importing resumes so will email and Slack alerts. We expect some alerts to go out with reviews that you may have already seen. If that happens you can ignore those.
Nov 26, 20:27 EST
Investigating - We're investigating an issue causing duplication for incoming iOS reviews. For the meantime, we've paused review syncs while we work to determine and resolve the issue.

We'll keep you informed of any updates.
Nov 26, 16:39 EST
Nov 26, 2019
General Data Delays with App Store Connect
Resolved - Good news! Apple's report release times have slowly returned to normal over the last few days and we believe that this trend should continue going forward.

We'll continue to monitor reports from our end though we're happy to finally have this resolved!
Nov 26, 13:09 EST
Update - Earlier today Apple released daily reports for the 19th bringing reports as up to date as possible. Hopefully this trend continues and release times begin to return to normal over the next few days.

We'll continue to monitor until we're confident delays have fully subsided.
Nov 20, 16:06 EST
Update - Apple's weekly email reports for 11/11 through 11/17 have not yet been released by Apple, so those are still delayed.

Also experiencing delays are the daily sales reports as reports for the 16th are currently the latest available reports.

Quick note: the Sales and Trends dashboard in App Store Connect is reporting updated data for the 17th and 18th. We'll wait for the raw reports to be generated and automatically import those once detected.
Nov 19, 10:08 EST
Update - We're still seeing delays with report release times from Apple, we'll continue to keep an eye on this until fully resolved.
Nov 18, 15:06 EST
Update - Apple just released weekly reports, which normally come in on Monday. We’ve started importing them for all accounts. Expect your weekly email report soon.
Nov 14, 08:05 EST
Update - Apple's delays continue to persist day to day . We'll continue to monitor these delays until they subside.
Nov 13, 17:21 EST
Monitoring - We've been seeing data delays from App Store Connect for the last week now, which are impacting all sales report types (daily, weekly, monthly, financial, payments). These delays are also reflected in App Store Connect's dashboard.

At this time there isn't much we can do other than to monitor closely and import new data as it becomes available.

Ranks, review, ratings, and features aren't impacted by this issue and continue to update normally.
Nov 11, 10:38 EST
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