Update - Google is still working to fix their missing downloadable reports prior to August 2022. Once those become available again we'll be able to sync for impacted accounts.
Sep 27, 2022 - 16:20 EDT
Identified - Google has recently announced that downloadable monthly reports, of which we import for reporting, are currently unavailable prior to August 2022. Developer accounts being linked for the first time, or accounts that have not synced in related months, will be impacted.

Once Google resolves their ongoing issue, we'll be able to import any historical monthly reports that have not been available from the above.

Sep 21, 2022 - 12:10 EDT
Update - An update on Google's ratings breakdown by country:

While we'd expect all of Google's ratings numbers to be on a country level that is not the case. The total number of ratings is still for all countries while the average and the star-breakdown are country-specific.

Why that's an issue:

This split means that there’s no way to see how many ratings are in each country, or to show the star-breakdown by country or globally reliably within our existing ratings report because it’s based on absolute counts.

Right now, the only reliable number in the ratings report is the total number of ratings.

What happens now:

We are actively working to enhance our ratings aggregation tools to handle this new way of reporting ratings. That will allow us to bring back reporting on star-breakdown as well as report on the average rating by country.

This is a change that Google didn’t describe before rolling it out which is impacting everyone in our industry at the moment.

Dec 21, 2021 - 11:24 EST
Identified - Earlier this year Google announced that in November 2021 they would be adding a country breakdown to ratings as Google ratings were always reported under one, global rating.

From what we have observed over the last couple of days, Google has begun to slowly roll out the changes for some apps. Based on these changes, some developers may see an unusual shift to their ratings starting November 18th and on.

One important note is that these changes are currently impacting the star counts, only. As it stands, the total star count remains the same across countries.

We'll continue to monitor any and all changes from Google's ratings and provide updates as they are detected.

Nov 23, 2021 - 11:33 EST

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Past Incidents
Sep 28, 2022

No incidents reported today.

Sep 27, 2022

Unresolved incident: Historical reports from Google currently unavailable.

Sep 26, 2022

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Sep 21, 2022
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Sep 14, 2022

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