Update - An update on Google's ratings breakdown by country:

While we'd expect all of Google's ratings numbers to be on a country level that is not the case. The total number of ratings is still for all countries while the average and the star-breakdown are country-specific.

Why that's an issue:

This split means that there’s no way to see how many ratings are in each country, or to show the star-breakdown by country or globally reliably within our existing ratings report because it’s based on absolute counts.

Right now, the only reliable number in the ratings report is the total number of ratings.

What happens now:

We are actively working to enhance our ratings aggregation tools to handle this new way of reporting ratings. That will allow us to bring back reporting on star-breakdown as well as report on the average rating by country.

This is a change that Google didn’t describe before rolling it out which is impacting everyone in our industry at the moment.

Dec 21, 2021 - 11:24 EST
Identified - Earlier this year Google announced that in November 2021 they would be adding a country breakdown to ratings as Google ratings were always reported under one, global rating.

From what we have observed over the last couple of days, Google has begun to slowly roll out the changes for some apps. Based on these changes, some developers may see an unusual shift to their ratings starting November 18th and on.

One important note is that these changes are currently impacting the star counts, only. As it stands, the total star count remains the same across countries.

We'll continue to monitor any and all changes from Google's ratings and provide updates as they are detected.

Nov 23, 2021 - 11:33 EST

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Past Incidents
Nov 30, 2022

No incidents reported today.

Nov 29, 2022
Resolved - We've continued to monitor and ratings the reporting has continued to run smoothly since we rolled out a fix.
Nov 29, 16:06 EST
Monitoring - Errors have begun to subside with ratings report /route. We'll continue to monitor from our end to make sure all is running as it should.
Nov 28, 16:43 EST
Investigating - We're investigating reports of errors throughout the ratings report on site and through the API. We'll share more here as we learn more about the root cause.
Nov 28, 16:00 EST
Nov 28, 2022
Resolved - Google has since released data with reports up to November 25th. If you're not seeing data up to the 25th reach out to support for some help checking on your syncs.

We'll continue to monitor from our end as we're at the usual Google delay, of two to three days, with report release times.

Nov 28, 08:23 EST
Update - Data, for free Google apps, continues to be delayed after November 17th. We'll continue to monitor for any new dates.
Nov 23, 08:11 EST
Monitoring - Google's reports, covering free apps, are delayed after November 17th as that's the latest date available in downloadable reports. On the other hand, Google's reports covering paid apps/products are as up to date as possible with data for the 21st.

While Google normally has a delay of two to three days for free apps, the current delay has stretched beyond the usual - we'll continue to monitor for new days. As soon as additional dates become available we'll automatically import for all.

Nov 22, 18:16 EST
Nov 27, 2022

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Nov 26, 2022

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Nov 25, 2022

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Nov 24, 2022

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Nov 23, 2022
Nov 22, 2022
Nov 21, 2022

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Nov 20, 2022

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Nov 19, 2022

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Nov 18, 2022

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Nov 17, 2022

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Nov 16, 2022

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