Google re-releasing subscription reports
Monitoring - We’ve started to re-sync reports for May through December of 2018, which Google re-generated. We’ll let you know once that import has completed.
May 22, 13:59 EDT
Identified - We've completed an investigation into Google's subscription reports and can confirm that Google is re-releasing raw reports with updated numbers between May of 2018 and December of 2018.

With these reports getting corrected data for 'active', 'new', and 'cancelled' metrics, we'll be working to re-import all of Google's subscription reports dating to 5/25/18 once the updated reports are completely rolled out.
May 7, 15:13 EDT

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Past Incidents
Jul 16, 2019

No incidents reported today.

Jul 15, 2019

No incidents reported.

Jul 14, 2019
Appbase Unavailable
Resolved - This incident has been resolved.
Jul 14, 19:26 EDT
Monitoring - We've resolved the underlying issue affecting Appbase. The files for 2019-07-12 are processing and will be available in the next hour.
Jul 13, 13:49 EDT
Investigating - We are investigating an issue with the service that serves Appbase files. We will keep this incident updated as we learn more.
Jul 13, 13:24 EDT
Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019
Google's delay with free app data after 7/3
Resolved - Google has recently released reports up to and including the 7th of July. Automatic syncs will pick up on any available data during those days.

We're resolving this one now as we're currently working with Google's typical delay of releasing reports a day or two behind. We'll continue to import days as the 8th and onward are made available.
Jul 9, 18:32 EDT
Monitoring - Google Play is delayed with releasing reports, covering free apps, after the 3rd of July. While the dashboard may have more up to date data, the raw reports which we use have not yet been generated. We'll import those last few days as soon as they become available.
Jul 8, 10:47 EDT
Jul 8, 2019
Incomplete Google Play Subscription Data for 6/24, 6/29, and 6/30
Resolved - Google Play has released updated subscription reports for the 24th, 29th, and 30th. All reports for those days should already be as up to date as possible - if not please reach out directly and we'll take another look.

As a heads up, subscription reports have been released with all metrics up to the 4th of July. Only "active subscriptions" are available after the 4th from Google. Once those reports become available, we'll automatically import remaining numbers.
Jul 8, 09:37 EDT
Monitoring - After a thorough investigation, we've found that Google released incomplete subscription reports for 6/24, 6/29, and 6/30. "Active subscriptions" numbers have been released however, other metrics such as "activations" and "cancellations" have not been included in reports for those days.

The developer dashboard is reporting "activations" and "cancellations" for the 29th but not for the 24th or 30th. We use the raw reports to import data so once the raw reports are re-generated the data will be automatically updated.
Jul 2, 11:07 EDT
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019
Delayed Chartboost syncs
Resolved - Syncing issues for the handful of Chartboost accounts has been resolved and we're now able to import without any errors once again. If anything is still delayed on your end, please reach out directly.
Jul 2, 10:48 EDT
Update - We're still looking into an issue a few accounts are facing with Chartboost syncs. As soon as new details become available for those impacted accounts we'll fill you in here.
Jun 28, 18:15 EDT
Identified - We're investigating a delay in syncs for a handful of Chartboost accounts which may prevent data from being imported. We'll keep you updated as the details become available.
Jun 27, 14:01 EDT
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