Uninstalls from Apple are Incorrect Since August
Update - Apple has started releasing updated "uninstalls" through App Store Connect. However, we are still seeing delays in reporting so we're going to explore the updated data before re-importing for all accounts.

We'll share more here as we begin to pull in those updated numbers.
Nov 20, 17:47 EST
Monitoring - Apple is still working to release corrected "uninstalls" so we'll continue to monitor this from our end.
Nov 20, 11:55 EST
Update - Uninstalls are still being regenerated by Apple. We'll continue to monitor this and start the re-import as soon as new numbers are released.
Nov 14, 18:43 EST
Update - As of now we are still waiting for Apple to push out updated "uninstalls" for the period.
Nov 12, 10:18 EST
Update - Apple is still working to correct the uninstall data. We'll continue to keep an eye on this and import data once updated.
Nov 8, 17:22 EST
Update - Apple is still working to regenerate "uninstalls" numbers. We'll continue to watch for those corrections and import once live.
Nov 7, 18:36 EST
Update - We're still waiting on Apple to release corrected "uninstalls". Once those are available we'll begin the re-import process.
Nov 6, 18:25 EST
Identified - Apple has announced their uninstall numbers dating back to August of 2019 were incorrectly reported. Uninstalls have been completed wiped from App Analytics while Apple works to release regenerated numbers.

We will re-import updated uninstall numbers as soon as those are corrected on Apple's end.
Nov 4, 11:40 EST
General Data Delays with App Store Connect
Update - Earlier today Apple released daily reports for the 19th bringing reports as up to date as possible. Hopefully this trend continues and release times begin to return to normal over the next few days.

We'll continue to monitor until we're confident delays have fully subsided.
Nov 20, 16:06 EST
Update - Apple's weekly email reports for 11/11 through 11/17 have not yet been released by Apple, so those are still delayed.

Also experiencing delays are the daily sales reports as reports for the 16th are currently the latest available reports.

Quick note: the Sales and Trends dashboard in App Store Connect is reporting updated data for the 17th and 18th. We'll wait for the raw reports to be generated and automatically import those once detected.
Nov 19, 10:08 EST
Update - We're still seeing delays with report release times from Apple, we'll continue to keep an eye on this until fully resolved.
Nov 18, 15:06 EST
Update - Apple just released weekly reports, which normally come in on Monday. We’ve started importing them for all accounts. Expect your weekly email report soon.
Nov 14, 08:05 EST
Update - Apple's delays continue to persist day to day . We'll continue to monitor these delays until they subside.
Nov 13, 17:21 EST
Monitoring - We've been seeing data delays from App Store Connect for the last week now, which are impacting all sales report types (daily, weekly, monthly, financial, payments). These delays are also reflected in App Store Connect's dashboard.

At this time there isn't much we can do other than to monitor closely and import new data as it becomes available.

Ranks, review, ratings, and features aren't impacted by this issue and continue to update normally.
Nov 11, 10:38 EST
Volatility of Google Play Ratings
Monitoring - Over the last few weeks Google Play ratings have become very unstable for many apps. We've monitored big dips of 50%+ negative ratings one day, followed by the same amount in extra positive ratings the next day.

This volatility is noticeable back to August of 2019 and in recent weeks it has become much more pronounced, resulting in larger negative numbers.

We're not sure why it's happening, and have reached out to Google, but believe it's related to Google's roll-out of a new ratings system.

We'll update this incident if/when we get an update from Google.
Nov 15, 18:05 EST
Potential discrepancies with AdMob
Investigating - We've received a report of AdMob data, tied to Open Bidding, of being incorrect. We're investigating and will share updates as they become available.
Oct 22, 12:44 EDT

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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
Issues Syncing with Steam
Resolved - Steam syncs have completed and all available data has been updated. If you're still seeing anything that looks delayed, please reach out directly and we'll investigate further.
Nov 15, 13:07 EST
Monitoring - We've rolled out a fix for Steam syncs and have kicked off a sync for all accounts.
Nov 15, 12:45 EST
Update - We've identified the issue and are working to resolve this now.
Nov 15, 11:37 EST
Investigating - The integration team is investigating Steam syncs impacting daily sales imports. We're looking to return syncs to normal as soon as possible.
Nov 15, 11:21 EST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 7, 2019
Delays with hourly Appbase updates
Resolved - Appbase generation has caught up and is now back to its normal schedule.
Nov 7, 20:36 EST
Monitoring - We're observing a large number of changes to urls for iOS apps which are currently slowing down hourly report generation and also causing files to be larger than normal.

We're currently running with a two hour delay, an hour more than normal, while we wait for all affected products to update. We do not have a way to speed this process up at this point as the changes are in fact real, but expect this to be resolved within the next 4 - 8 hours.
Nov 7, 14:45 EST
Unusually Delayed App Store Connect Reports for 11/5
Resolved - All available reports for the 5th have been imported and daily email reports for the day have been sent.

If you're still seeing any data delays for the 5th get in touch directly.
Nov 7, 18:24 EST
Update - Apple's sales reports for 11/5 were released a day late on 11/7. We're in the process of syncing those reports now.

Daily reports for 11/6 have not yet been released though we'll pick up those automatically once detected from Apple.
Nov 7, 09:08 EST
Monitoring - Apple's daily sales reports for November 5th are abnormally delayed for today (11/6). We're monitoring the delay and will automatically import reports as they become available.
Nov 6, 18:32 EST
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