Update - As of today, we are unfortunately still waiting on an update from Apple on corrected subscription numbers. Reports for the 9th and 10th are still impacted by partial numbers. If Apple regenerates reports for the two days we'll certainly reimport them for all accounts.
Jan 12, 15:35 EST
Update - We're still waiting on subscription reports to be regenerated for the 9th and 10th of November. As soon as we have some new info we'll share more here.
Dec 16, 13:13 EST
Update - Apple continues to investigate the partial reports so we're waiting on word that reports have been regenerated. We'll share any new updates from Apple as they come through.
Dec 8, 11:24 EST
Update - Apple continues to investigate the partial data through subscription reports. We'll look to get those re-imported as soon as we have word the have been corrected.
Nov 23, 16:49 EST
Identified - After a thorough investigation we can confirm that Apple's subscription reports are reporting partial active subscriptions data for a handful of members for the November 9th and 10th. The discrepancy is specific to Apple's raw subscription reports where the subscription dashboard is Sales and Trends is reporting accurately.

We'll be working with Apple to resolve the issue and we will re-import reports once they are regenerated.
Nov 16, 17:22 EST

About This Site

Getting data and making it useful requires a lot of different services and integrations. This page shows the status of each one of our products, integrations, and services. If you have any questions please contact us directly.

Platform Operational
Analytics Operational
90 days ago
100.0 % uptime
Today
ASO Operational
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90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Alerts & Email Reports Operational
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Apple Degraded Performance
Downloads & Revenue Operational
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Subscriptions Degraded Performance
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Resolved - Good news - Google released updated numbers for the 6th and the 7th of January. We've already re-imported data for the days through our daily syncs. If anything still looks off let us know and we'll take a closer look.
Jan 21, 17:06 EST
Monitoring - Data is still partial through Google reports for the 6th and 7th of January. We'll continue to monitor reports and automatically reimport data as those two days are regenerated.
Jan 14, 10:06 EST
Identified - After a thorough investigation, we've discovered that Google has released partial data for January 6th and also January 7th. These partial numbers impact downloads whereas revenue has not been affected.

Additionally, Google's dashboard is providing proper numbers so the partial numbers are specific to the raw reports - which we use for our reporting.

Once Google corrects the partial data for the day we'll automatically sync for the two days.
Jan 12, 16:10 EST
Jan 20, 2021
Resolved - Syncing has returned to normal and kicked off a sync to import any impacted accounts from earlier. If you are still seeing any delays please reach out to support directly for a closer look.
Jan 20, 16:19 EST
Monitoring - Reports are once again syncing for impacted App Store Connect accounts. We'll continue to investigate the root cause as well.
Jan 20, 12:49 EST
Investigating - We're investigating reports of issues syncing a handful of App Store Connect accounts. As more information becomes available we'll share that with you here.
Jan 20, 11:00 EST
Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - This incident has been resolved.
Jan 12, 21:19 EST
Investigating - We’re currently investigating an issue that’s causing slowdowns and timeouts across the platform.
Jan 12, 16:12 EST
Jan 11, 2021

No incidents reported.

Jan 10, 2021
Resolved - The issue has been resolved and both searching and filtering are now working for all members.
Jan 10, 12:26 EST
Identified - We're working to resolve an issue that's preventing some members from searching and filtering reviews. This isn't impacting unfiltered reports and API requests.
Jan 10, 10:31 EST