Update - As of today, we are unfortunately still waiting on an update from Apple on corrected subscription numbers. Reports for the 9th and 10th are still impacted by partial numbers. If Apple regenerates reports for the two days we'll certainly reimport them for all accounts.
Jan 12, 15:35 EST
Update - We're still waiting on subscription reports to be regenerated for the 9th and 10th of November. As soon as we have some new info we'll share more here.
Dec 16, 13:13 EST
Update - Apple continues to investigate the partial reports so we're waiting on word that reports have been regenerated. We'll share any new updates from Apple as they come through.
Dec 8, 11:24 EST
Update - Apple continues to investigate the partial data through subscription reports. We'll look to get those re-imported as soon as we have word the have been corrected.
Nov 23, 16:49 EST
Identified - After a thorough investigation we can confirm that Apple's subscription reports are reporting partial active subscriptions data for a handful of members for the November 9th and 10th. The discrepancy is specific to Apple's raw subscription reports where the subscription dashboard is Sales and Trends is reporting accurately.
We'll be working with Apple to resolve the issue and we will re-import reports once they are regenerated.
Nov 16, 17:22 EST
Getting data and making it useful requires a lot of different services and integrations. This page shows the status of each one of our products, integrations, and services. If you have any questions please contact us directly.
Platform
Operational
Analytics
Operational
90 days ago
100.0
% uptime
Today
ASO
Operational
Explorer
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Alerts & Email Reports
Operational
Feeds
Operational
Cards
Operational
Appbase Generator
Operational
Integrations
Operational
Apple
Degraded Performance
Downloads & Revenue
Operational
Ranks
Operational
Reviews
Operational
Featured
Operational
Usage
Operational
Subscriptions
Degraded Performance
Reply to Reviews
Operational
Search ads
Operational
Google Play
Operational
Downloads
Operational
Revenue
Operational
Ranks
Operational
Reviews
Operational
Featured
Operational
Subscriptions
Operational
Reply to reviews
Operational
Amazon
Operational
Downloads & Revenue
Operational
Ranks
Operational
Reviews
Operational
Windows Store
Operational
Sales
Operational
Ranks
Operational
Reviews
Operational
Steam
Operational
Sales
Operational
Reviews
Operational
Google Analytics
Operational
AdColony
Operational
AdMob
Operational
Adobe Marketing Cloud
Operational
AdWords
Operational
Appodeal
Operational
AppLovin
Operational
Chartboost
Operational
Dropbox
Operational
Facebook Audience
Operational
Flurry
Operational
Usage Analytics
Operational
Ads
Operational
Fuse Powered
Operational
Fyber
Operational
Heyzap
Operational
InMobi
Operational
LeadBolt
Operational
MdotM
Operational
Millenial Media
Operational
MobFox
Major Outage
Mopub
Operational
ONE By Aol
Operational
Playhaven
Operational
Smaato
Operational
ironSource
Operational
Tapjoy
Operational
Unity Ads
Operational
Vungle
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Good news - Google released updated numbers for the 6th and the 7th of January. We've already re-imported data for the days through our daily syncs. If anything still looks off let us know and we'll take a closer look.
Jan 21, 17:06 EST
Monitoring -
Data is still partial through Google reports for the 6th and 7th of January. We'll continue to monitor reports and automatically reimport data as those two days are regenerated.
Jan 14, 10:06 EST
Identified -
After a thorough investigation, we've discovered that Google has released partial data for January 6th and also January 7th. These partial numbers impact downloads whereas revenue has not been affected.
Additionally, Google's dashboard is providing proper numbers so the partial numbers are specific to the raw reports - which we use for our reporting.
Once Google corrects the partial data for the day we'll automatically sync for the two days.
Jan 12, 16:10 EST
Resolved -
Syncing has returned to normal and kicked off a sync to import any impacted accounts from earlier. If you are still seeing any delays please reach out to support directly for a closer look.
Jan 20, 16:19 EST
Monitoring -
Reports are once again syncing for impacted App Store Connect accounts. We'll continue to investigate the root cause as well.
Jan 20, 12:49 EST
Investigating -
We're investigating reports of issues syncing a handful of App Store Connect accounts. As more information becomes available we'll share that with you here.
Jan 20, 11:00 EST
Resolved -
The issue has been resolved and both searching and filtering are now working for all members.
Jan 10, 12:26 EST
Identified -
We're working to resolve an issue that's preventing some members from searching and filtering reviews. This isn't impacting unfiltered reports and API requests.
Jan 10, 10:31 EST