Google Play Slowly Debuts Ratings Changes
Update - An update on Google's ratings breakdown by country:

While we'd expect all of Google's ratings numbers to be on a country level that is not the case. The total number of ratings is still for all countries while the average and the star-breakdown are country-specific.

Why that's an issue:

This split means that there’s no way to see how many ratings are in each country, or to show the star-breakdown by country or globally reliably within our existing ratings report because it’s based on absolute counts.

Right now, the only reliable number in the ratings report is the total number of ratings.

What happens now:

We are actively working to enhance our ratings aggregation tools to handle this new way of reporting ratings. That will allow us to bring back reporting on star-breakdown as well as report on the average rating by country.

This is a change that Google didn’t describe before rolling it out which is impacting everyone in our industry at the moment.
Dec 21, 11:24 EST
Identified - Earlier this year Google announced that in November 2021 they would be adding a country breakdown to ratings as Google ratings were always reported under one, global rating.

From what we have observed over the last couple of days, Google has begun to slowly roll out the changes for some apps. Based on these changes, some developers may see an unusual shift to their ratings starting November 18th and on.

One important note is that these changes are currently impacting the star counts, only. As it stands, the total star count remains the same across countries.

We'll continue to monitor any and all changes from Google's ratings and provide updates as they are detected.
Nov 23, 11:33 EST

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Jun 28, 2022
Google Play Subscription Discrepancies
Resolved - Good news - the Google subscription re-import for May and June has completed and numbers should look much better. If you're still seeing any subscription data that looks off, send an email to support at support@appfigures.com for a closer look.
Jun 28, 13:17 EDT
Monitoring - We've rolled out a workaround for changes to Google's subscriptions reports and are re-importing May and June for everyone.
Jun 28, 08:54 EDT
Update - After another look at what's available from Google, we've found that Google's subscription reports are reporting most countries, but not all, in two rows as opposed to the usual one row per country for each day.

We don't know if this change is permanent or temporary, so in the meantime we'll see if we can introduce a workaround to handle the current report as is.
Jun 27, 18:37 EDT
Identified - After a deeper dive, what we've found is that Google's exportable reports, that we import (Download reports > Statistics), have been amended on Google's end. The data in Google's developer dashboard however, remains as it was previously reported - with no drop at the start of the month.

We'll see if we can get more clarity on the exportable reports, from Google, and go from there.
Jun 27, 15:16 EDT
Investigating - We're investigating recent reports of discrepancies with Google's Active Subscriptions beginning on June 1st. As it's still early in the investigation we don't have too much to report right now however, we'll share more as we learn more!
Jun 27, 12:45 EDT
Jun 27, 2022
Jun 26, 2022

No incidents reported.

Jun 25, 2022

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Jun 24, 2022

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Jun 23, 2022
Connectivity Issues Across the Site/API
Resolved - This incident has been resolved.
Jun 23, 18:19 EDT
Monitoring - Errors have subsided and the site/API/mobile apps should be working consistently for everyone. As always, we'll be keeping a close eye on everything to ensure all remains well.
Jun 23, 16:53 EDT
Update - Nothing new to report at the moment - continuing to investigate!
Jun 23, 16:39 EDT
Investigating - Continuing to work through this and determine the root cause. Updates will be shared as they become available.
Jun 23, 16:17 EDT
Update - We're working to resolve the connectivity issues across all fronts. As soon as we have an update we'll share with you here.
Jun 23, 15:47 EDT
Identified - We've identified the cause of errors across the site, API, and mobile apps. We're working to bring back full functionality as quickly as possible.
Jun 23, 15:24 EDT
Errors Running Manual Google Syncs
Resolved - Manual syncs and connecting/re-connecting Google accounts have been stable since our fix.
Jun 23, 11:02 EDT
Monitoring - We've rolled out a fix to correct the troubles for impacted Google accounts. For now, we'll monitor from our end to ensure everything continues to run smoothly.
Jun 22, 16:54 EDT
Identified - We've identified an issue impacting manual syncs across Google Play accounts. As a result, you may run into trouble when attempting to link a new Google Play account or when re-connecting an existing account. The good news is daily, automatic syncs will continue to run as expected.

Our integration team is working to resolve this as quickly as possible.
Jun 22, 14:48 EDT
Jun 22, 2022
Jun 21, 2022
Errors through the site, API, and app
Resolved - All has returned to normal - if you're still seeing any lingering issues please reach out to support at support@appfigures.com.
Jun 21, 16:57 EDT
Monitoring - The connectivity issues have been identified and resolved. While we bring everything back up to speed, some reports might take a little longer to load than normal. We'll be monitoring the site and API as all things return to normal.
Jun 21, 12:21 EDT
Update - We're working as quickly as possible to return to normal - we'll continue to share updates as they become available.
Jun 21, 12:06 EDT
Identified - The connectivity issues have been identified and we are now working to resolve this on all fronts.
Jun 21, 11:13 EDT
Update - We continue to investigate the errors and are working to bring back everything to full functionality as quickly as possible.

This error also impacts the initial login as you'll see the message "Something went wrong" upon logging in. We'll share more as we learn more.
Jun 21, 10:51 EDT
Investigating - Something is not quite right - we're investigating errors throughout reports on the site, mobile apps, and the API. We'll keep you updated as we learn more.
Jun 21, 10:18 EDT
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