Update - The Google App Store for Hong Kong is also included in the list of countries that changed and we're working to bring those ranks back as well.
Dec 6, 13:03 EST
Identified - After a change to Google's app store in South Korea and Taiwan, ranks from the start of the month are delayed in Appfigures. We're working to bring back ranks for the two countries as soon as possible.

Top Overall ranks will continue to import successfully in the meantime.
Dec 6, 11:25 EST
Identified - Earlier this year Google announced that in November 2021 they would be adding a country breakdown to ratings as Google ratings were always reported under one, global rating.

From what we have observed over the last couple of days, Google has begun to slowly roll out the changes for some apps. Based on these changes, some developers may see an unusual shift to their ratings starting November 18th and on.

One important note is that these changes are currently impacting the star counts, only. As it stands, the total star count remains the same across countries.

We'll continue to monitor any and all changes from Google's ratings and provide updates as they are detected.
Nov 23, 11:33 EST
Update - We've located the issue with MoPub syncs and are waiting on a resolution from MoPub. Once that's updated we'll import all impacted accounts so your data is as up to date as possible.
Sep 20, 11:57 EDT
Update - As of now we are still working to resolve the issue for MoPub syncs.
Sep 15, 12:05 EDT
Monitoring - We're continuing to work on a full resolution for MoPub syncs for the few members who are impacted by incomplete syncs.
Sep 13, 17:13 EDT
Identified - We've identified the issue with MoPub syncs and are working on a resolution for the impacted accounts. We'll have this fix rolled out as soon as possible.
Sep 10, 10:05 EDT
Investigating - We're investigating an issue that's preventing some members from importing data from MoPub. The issue does not seem to affect all members.
Sep 9, 09:48 EDT

About This Site

Getting data and making it useful requires a lot of different services and integrations. This page shows the status of each one of our products, integrations, and services. If you have any questions please contact us directly.

Platform Operational
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90 days ago
99.99 % uptime
Today
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Today
API Operational
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Today
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Apple Operational
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Google Play Degraded Performance
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Ranks Degraded Performance
Reviews Operational
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Amazon Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2021

Unresolved incident: Delayed Google Ranks for South Korea and Taiwan.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - All daily and weekly reports from the period have been re-imported for all accounts.
Nov 26, 12:22 EST
Update - More good news - Apple has now corrected reports for November 14th as well. We are in the process of re-syncing all daily reports for the 14th so soon everyone will have the most up to date data as possible.

Once that import process has completed we'll resolve this incident.
Nov 24, 12:24 EST
Update - While validating corrected reports from Apple, we found that all reports between November 10th and November 16th have been fixed except for the November 14th daily report.

All corrected reports are being re-imported now as we've already kicked off the process for everyone.

We'll continue to monitor reports for the 14th and once those are fixed we'll reimport those reports as well.
Nov 23, 09:42 EST
Monitoring - Apple has provided corrected reports between November 10th to November 16th, with changes to Redownloads and Updates, originally excluded in the partial reports.

We'll be validating reports and will look to re-sync for all accounts once the verification has completed.
Nov 22, 16:28 EST
Update - Apple is investigating the missing Redownloads and Updates from reports. We'll share more information as it becomes available.
Nov 17, 21:25 EST
Identified - After a thorough investigation, we've found Apple's raw reports are missing Redownloads and Updates after November 9th, for most developers.

We'll be working with Apple to get this resolved as quickly as possible. As soon as the reports are corrected, we will re-import all accounts.
Nov 17, 11:49 EST
Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - Earlier today we incorrectly sent out some keyword alerts with empty results. We've already resolved the issue and the next batch of alerts will include all information once again.
Nov 24, 13:10 EST
Nov 23, 2021

Unresolved incident: Google Play Slowly Debuts Ratings Changes.

Nov 22, 2021