ASO Reports Not Loading

Incident Report for Appfigures

Resolved

We've continued to monitor ASO reports over the weekend + pushed out some additional improvements as well and all is running successfully.

Posted May 13, 2024 - 09:27 EDT

Update

All continues to run as we expect - we'll continue here for a little while longer.

Posted May 10, 2024 - 14:14 EDT

Monitoring

Errors are subsiding and ASO reports are returning to normal now with a fix in place. We continue to work on bringing additional updates to the reports, under the hood, as well.

Posted May 10, 2024 - 10:58 EDT

Update

We are still working to clear errors throughout all ASO reports on site and through the API.

Posted May 10, 2024 - 10:09 EDT

Identified

We've identified the root cause and are working on a resolution to alleviate errors across reports.

Posted May 10, 2024 - 09:31 EDT

Investigating

We're investigating errors throughout ASO reports on site and through the API as well.

Posted May 10, 2024 - 09:19 EDT

This incident affected: ASO.