App Store Connect Sync Issues
Incident
Report for Appfigures
Resolved
We've been closely monitoring Apple syncs since deploying the fix, and everything is now operating as expected.
If you're still experiencing any lingering issues, reach out to our support team and we'll be happy to take a closer look.
If you're still experiencing any lingering issues, reach out to our support team and we'll be happy to take a closer look.
Monitoring
The update has been deployed and we're now syncing data and monitoring results.
If you were impacted by this issue, you should begin seeing data update as syncs complete. We'll continue to monitor and share a final update once we've confirmed everything is operating normally.
If you were impacted by this issue, you should begin seeing data update as syncs complete. We'll continue to monitor and share a final update once we've confirmed everything is operating normally.
Identified
We've identified the root cause of the App Store Connect sync issues and are rolling out a fix for affected accounts now.
Once the fix is live, we'll trigger a sync for those accounts. We'll share another update once that's running.
Once the fix is live, we'll trigger a sync for those accounts. We'll share another update once that's running.
Update
We're still actively investigating the App Store Connect sync issues affecting a handful of accounts. For affected accounts, you may see an "invalid credentials" message during sync attempts.
We'll post another update as soon as we have more information.
We'll post another update as soon as we have more information.
Investigating
We're currently investigating App Store Connect sync issues affecting a small number of accounts.
We're still working to understand what's causing the issue, but we're actively investigating. We'll share more details here as soon as we know more.
We're still working to understand what's causing the issue, but we're actively investigating. We'll share more details here as soon as we know more.
This incident affected: Apple (Downloads & Revenue, Subscriptions).