iOS Reviews Duplication
Incident
Report for Appfigures
Resolved
This incident has been resolved.
Monitoring
We've rolled out the update and have unpaused review importing. We expect reviews for all apps to catch up within the next few hours.
Reminder: Alerts for reviews from earlier in the week may be resent during this process. If this happens please disregard those.
Reminder: Alerts for reviews from earlier in the week may be resent during this process. If this happens please disregard those.
Identified
We've identified the issue that's causing the duplication and are in the process of cleaning the existing duplication as well as making the necessary changes to ensure there's no new duplication going forward.
Review importing is still paused as we continue to work through this issue and will be turned on as soon as we have tested the changes.
Once importing resumes so will email and Slack alerts. We expect some alerts to go out with reviews that you may have already seen. If that happens you can ignore those.
Review importing is still paused as we continue to work through this issue and will be turned on as soon as we have tested the changes.
Once importing resumes so will email and Slack alerts. We expect some alerts to go out with reviews that you may have already seen. If that happens you can ignore those.
Investigating
We're investigating an issue causing duplication for incoming iOS reviews. For the meantime, we've paused review syncs while we work to determine and resolve the issue.
We'll keep you informed of any updates.
We'll keep you informed of any updates.
This incident affected: Apple (Reviews).